Raleigh House Cleaners Most Common Questions

Sweep Away relies on our customer service to be top-notch in the industry! We are committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable house cleaning services in Raleigh, NC. Our team of experienced professionals are always willing to answer any questions you may have. We have taken the time to answer some of our most frequently asked questions for your convenience.

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F.A.Q.

Why should I trust Sweep Away?

We’re proud to offer professional house cleaning services in Raleigh, NC, and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. You can rest assured that all of our professional house cleaners are fully trained and insured.

We have all team members wear a mask and gloves at each cleaning. We also back all of our work with a 100% satisfaction guarantee. These are just a few of the many reasons why customers trust Sweep Away.

Is your communication good?

At Sweep Away, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our house cleaning company in Raleigh, NC values your trust and we will do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations. Our customer service is very important to us and we are here to make you feel like a valued client of our business.

What should I do to get ready before Sweep Away arrives?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured house cleaning professionals are provided with a spare key or garage code. If you choose to be home we will gladly work around your preferences of where to start cleaning, etc.

What time does your team arrive?

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. We have 9:00-9:30 am 12:00-1:00 or 2:00-3:00 arrival times.

What if something's damaged during a service?

At Sweep Away we are bonded and insured to treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

What if something is missed or not cleaned well?

The cleaning methods we use to ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

What do you not clean?

Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically:

Clean toys
Clean the inside of your fireplace
Pick up clutter
Wash dishes
Wash walls

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean your cabinets, blinds, baseboards windows, stove, and refrigerator upon request.

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and our vacuums are cleaned after each cleaning to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?

Sweep Away will work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs. We also send you a confirmation text reminding you the day before your next scheduled cleaning. If you need to reschedule that is the time to do so.

Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of our perks and it helps us ensure the satisfaction of hundreds of satisfied homeowners that get a house cleaning in Raleigh, NC.

What is my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional house cleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How do I pay?

You can book your cleaning here on our website. Otherwise, payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept Venmo. If you do choose to write us a check, please make it payable to Sweep Away.

Do you offer outdoor cleaning?

We offer pressure washing in Raleigh, NC. We also offer a mosquito barrier protection service (seasonal). Contact us to see if we can provide your home with these services.

What do you mean by "green house cleaning"?

This cleaning method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. While most green cleaning products cannot remove all harmful forms of bacteria, Sweep Away strives to use the most appropriate methods for each service. In order to protect the environment, we utilize cloths and pads during our services, rather than paper. We also use a push mop system that is more sanitary than a janitorial mop like other companies. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices. Sweep Away believes in an honest approach to finding the right balance between green cleaning practices and clean home so schedule a call or free in-home consultation to ensure we suit all of your house cleaning needs.

How soon can I take cleaning off my to-do list?

You may contact us with a phone call or through our website. You can request a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. Contact us today to get your free house cleaning quote in Raleigh, NC.

How much do your services cost?

We’re proud to be recognized as a provider of affordable, flexible top-quality maid services in Raleigh, NC. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like to have cleaned. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance. Sweep Away also pays our team members on a top-notch pay scale. We are proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.

We can also add specialty services to your regular cleaning plan as needed, such as:

Fridge interior cleaning
Oven interior cleaning
Changing bed linens
Wet washing baseboards
Window cleaning
Exterior cabinet cleaning
Binds dusted/ hand-washed

Can I get a discount for referring a friend?

There are many perks of being a client of Sweep Away including getting paid by telling your friends! Our tell a friend program allows you to get half off of a house cleaning when your friend or family gets at least three cleanings with us. You can also follow us on Facebook or anywhere online. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in Raleigh, NC.

Can I provide my team with special instructions?

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of cleanliness. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

Every other week is too much and once a month house cleaning is not enough, do you provide an every 3 week cleaning option?

Sweep Away is happy to provide service once a week, every other week, every three weeks, or once a month, depending on your cleaning needs. You can also request one-time house cleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

Do you always send the same house cleaners?

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent.

Do your house cleaners accept tips?

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a 5-star review on Google or our Facebook page for a discount on your next cleaning. We love hearing that our work is appreciated.

Are you ok with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

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Sweep Away Clean Raleigh
4312 Wake Forest Rd.
Suite 2L-5
Raleigh, NC 27609

919- 418-2503